In today’s organisations an employee’s sense of trust and fairness is directly influenced by how HR policies and practices are implemented. This can affect their sense of satisfaction, commitment and engagement with the organisation. Current issues about work-life balance and the war for talent reflect a changing workforce and shifting expectations surrounding the employment relationship. From the moment an applicant walks into a potential employer’s office, legal requirements come into play, starting with the initial interview process, to leave issues. Indeed, the consequences of making a mistake from a HR perspective can be very expensive.